Shipping Policy

Every Truenova order is prepared with care, packed discreetly and delivered free to your door. Here is everything you need to know.

Complimentary Shipping

Every order ships free across Canada and the United States. There is no minimum spend, and nothing is added at checkout.

Order Preparation

Your order is carefully prepared and dispatched within 1 to 2 business days. Orders placed on weekends or public holidays begin preparation on the next business day.

Delivery Time

Once dispatched, orders arrive within 7 to 9 business days. As soon as your order leaves us, you will receive a confirmation email with your tracking number so you can follow it every step of the way.

Discreet Packaging

Your privacy matters to us. Every order arrives in plain, unbranded outer packaging with no indication of its contents.

Tracking Your Order

Your tracking link is included in your shipping confirmation email. Please allow up to 24 hours after dispatch for tracking details to update. If you can't find the email, check your spam or promotions folder, or reach out to us directly.

Before You Check Out

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible and we'll do our best to update it before your order is dispatched.

Returns

Every order is covered by our 30-Day Money-Back Guarantee, and the Nova Intimacy Pillow by our 90-Day Money-Back Guarantee. To request a return, email our Client Care team within the guarantee period. Once your return is approved, we will email you the return address and instructions, so please wait for that email before sending anything back. Full details are in our Refund Policy.

Secure Checkout

All payments are fully encrypted and processed securely. We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay and Google Pay.