Terms of Service

Welcome to Truenova. These Terms of Service ("Terms") govern your use of truenovaclub.com and any purchase you make from us. Throughout these Terms, "Truenova," "we," "us" and "our" refer to Truenova, and "you" refers to anyone who visits our website or places an order.

By accessing our website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, which form part of this agreement. If you do not agree, please do not use our website.

1. Eligibility

Our website and products are intended for adults. By using this website or placing an order, you confirm that you are at least 18 years old and the age of majority in your province or state of residence.

2. Your Account

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please ensure the information you provide is accurate and kept up to date, and let us know promptly if you believe your account has been accessed without your permission.

3. Products and Descriptions

We take great care to present our products accurately, including their colours, materials, dimensions and features. Because screens display colour differently, the appearance of a product on your device may vary slightly from the item you receive.

Our products are designed for comfort, rest and connection. They are not medical devices and are not intended to diagnose, treat or prevent any condition. Please use each product as intended and follow any care and use instructions provided. If you have a medical concern, consult a qualified healthcare professional before use.

4. Pricing and Availability

All prices are displayed in the currency of your region and include complimentary shipping. Applicable taxes are calculated at checkout.

Prices, products and availability may change without notice. We reserve the right to limit quantities, discontinue products, or decline orders at our discretion. If a product is listed at an incorrect price or with incorrect information due to an error, we reserve the right to cancel the order and issue a full refund, even after it has been placed.

5. Orders and Payment

Your order is an offer to purchase. We accept your order when we confirm it by email. We may cancel or limit an order, including where we suspect fraud, unauthorized use, or resale, and any payment received will be refunded in full.

Payments are processed securely by our payment providers. By placing an order, you confirm that you are authorized to use the payment method provided.

6. Promotions and Discount Codes

Promotional offers and discount codes are subject to their stated terms, may be time-limited, and cannot be exchanged for cash. Unless stated otherwise, only one offer may be applied per order. We reserve the right to end or modify any promotion at any time and to cancel orders placed through misuse of a promotion.

7. Shipping and Delivery

Orders are shipped as described in our Shipping Policy. Delivery estimates are provided in good faith and may occasionally vary due to carrier or seasonal factors. Ownership of and risk for your order pass to you upon delivery.

8. Returns and Refunds

Your purchase is covered by our Refund Policy, which explains eligibility, timeframes and how to request a return. Please review it before placing your order.

9. Reviews and Submissions

When you submit a review, photo, comment or other content, you confirm that it is your own, honest and lawful, and you grant Truenova a non-exclusive, royalty-free, worldwide licence to use, reproduce and display it in connection with our brand, including on our website, emails and social channels. We may moderate or remove any submission at our discretion.

10. Intellectual Property

All content on this website, including the Truenova name and logo, product names, text, photography, video, graphics and design, is owned by or licensed to Truenova and protected by intellectual property laws. You may not copy, reproduce, distribute or use any of it for commercial purposes without our prior written permission.

11. Acceptable Use

You agree not to use our website to:
- Break any applicable law or regulation
- Infringe the rights of Truenova or any third party
- Submit false, misleading or fraudulent information
- Harass, abuse or harm others
- Upload viruses or malicious code, or interfere with the website's security or operation
- Scrape, copy or collect data from the website by automated means
- Purchase products for unauthorized resale

We may suspend or end your access to the website if you breach these Terms.

12. Third-Party Services and Links

Our website may include tools or links provided by third parties. We do not control and are not responsible for their content, services or practices, and your use of them is subject to their own terms.

13. Disclaimer

Our website is provided on an "as is" and "as available" basis. While we work to keep it accurate, secure and available, we do not guarantee that it will be uninterrupted or error-free.

14. Limitation of Liability

To the fullest extent permitted by law, Truenova will not be liable for any indirect, incidental or consequential loss arising from your use of our website or products. Where liability cannot be excluded, it is limited to the amount you paid for the product concerned.

15. Your Consumer Rights

Nothing in these Terms limits or excludes any rights you have under the consumer protection laws that apply to you, including, for residents of Quebec, the Consumer Protection Act. Where any part of these Terms conflicts with those laws, the law will prevail.

16. Indemnification

You agree to indemnify and hold Truenova harmless from any claim arising from your breach of these Terms or your misuse of our website.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Governing Law

These Terms are governed by the laws applicable in your province or state of residence, without limiting any mandatory consumer rights you hold there.

19. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page, and your continued use of the website after any change means you accept the updated Terms.

20. Contact Us

For any questions about these Terms, please contact our Client Care team at info@truenovaclub.com.